Terms & Conditions

IMPORTANT LEGAL NOTICE

These are the legal terms and conditions under which we or the Concessionaire Brands supply the products (“Products”) listed on our website www.gizmoteams.com (“our site”) to you. Please read these terms and conditions (“Terms and Conditions”) carefully before ordering any Products from our site. By placing an order to purchase any or our Products, you agree to be bound by these Terms and Conditions together with our Website Terms Of Useour Privacy Policy, our Privacy Notice,and our Return Policy , regardless of whether or not you choose to register with us. These Terms and Conditions tell you who we are, how we will provide Products to you, how you and we may change or end the contract, what to do if there is a problem and other important information.

  1. INFORMATION ABOUT US AND HOW TO CONTACT US
    1.1. www.gizmoteams.com is operated by Gizmoteams Limited (“We”). 

    1.2. If we need to contact you, we will do so by writing to you at the e-mail address or postal address you provided to us in your order, unless you have asked us to contact you by any other means. When we use the words “writing” or “written” in these terms, this includes e-mails.

  1. THE CONTRACT AND CONCESSIONAIRE BRANDS
    2.1. Where you place an order on our site for a Product sold by gizmoteams, the contract for the sale of the Product is between you and gizmoteams;  gizmoteams acts as the Concessionaire Brand’s disclosed agent and not as principal. This means the Contract for the sale of such Products is made between you and the Concessionaire Brand, on the terms and conditions set out in this document. Other than concluding sales as a disclosed agent on the Concessionaire Brands’ behalf, gizmoteams has no responsibility to you in respect of Contracts made with the Concessionaire Brand and all references in the remainder of these terms and conditions to “We”, “us” or “our” shall be deemed to refer to the Concessionaire Brand.
  1. SERVICE AVAILABILITY
    3.1. Some restrictions are placed on the extent to which We accept orders from specific countries. These restrictions can be found on our “Deliveries” page here.
  2. YOUR STATUS
    4.1. You may only purchase Products from us if:

(a) you are legally capable of entering into a binding contract with us (for example, in England and Wales you must be at least 18 years old);

(b) you are an authorised user of the credit or debit card used to pay for your order; and

(c) you are resident in a country that we deliver to (please see our “Deliveries” page for further information).

  1. HOW THE CONTRACT IS FORMED BETWEEN YOU AND US
    5.1. Once you have placed your order, you should receive an e-mail from us acknowledging that We have received your order (but please contact us if you do not receive this e-mail). Please note this does not mean that your order has been accepted. All orders are subject to availability and acceptance by us (which We may refuse for any reason).

5.2. After you submit your order, We immediately contact your bank or card issuer for authorisation to take payment from your account. We will not process your order until payment has been received in full. If we accept your order We will confirm this to you by sending you a further e-mail confirming the Product is being processed ready for dispatch at which point the contract between us (“Contract”) will be formed.

5.3. As soon as you place your order, we start to process your order which means you will not be able to change it before delivery, but you may be able to return your Products under clause 10 of these terms and conditions or under our Returns Policy here.

5.4. From time to time We may make minor changes to a Product to reflect changes in relevant laws and regulatory requirements.

5.5. These terms and conditions, and any Contract between us, are only in the English language.

  1. DELIVERY
    6.1. Your order will be fulfilled by the delivery date set out in the Dispatch Confirmation or, if no delivery date is specified, then as soon as reasonably possible (depending on the delivery service you have selected). In any event, delivery will take place no more than 30 days after the day your Contract is entered into.

6.2. If no one is available at your address to take delivery and the Products cannot be posted through your letterbox or left in a safe place, after three failed attempts, we may end the Contract and clause 13 will apply.

6.3. Delivery of your order will be complete when We deliver the Products to the address you gave us and the Products will be your responsibility from that time.

6.4. You will own the Products once We have received payment in full.

6.5. The images of the Products on our site and in our other advertising materials are for illustrative purposes only. Your Products may vary slightly from those images. Although We have made every effort to display and print the colours of the Products accurately, We cannot guarantee that your computer’s display of the pictures, or the pictures in our other advertising materials, accurately reflect the colours of the Products that will be delivered to you.

6.6. Please note postcode restrictions apply and that orders placed with Brand Concessionaires can only be delivered within the UK mainland and Northern Ireland. Check your eligibility .

6.7. Working Days excludes Sunday and Bank Holidays and Saturdays for some Concessionaire Brands.

6.8. If you wish to dispute delivery of your order, you have 28 days starting from the day that the tracking status for you order is updated by the carrier as fulfilled (i.e. updated as delivered to the address set out in the Dispatch Confirmation). If your tracking doesn’t confirm your order has been delivered please note you have 90 days from your last tracking event to contact us. We reserve the right to request evidence, before issuing any refund of the price paid and/or any associated delivery costs.

6.7. In addition, if you order Products from us for delivery to a destination outside the UK:

(a) your order may be subject to import duties and taxes which are applied when it reaches the delivery destination. Please note that we have no control over these charges and we cannot predict their amount. You will be responsible for payment of any such import duties and taxes. Please contact your local customs office for further information before placing your order. We will not be liable or responsible if you do not pay any such import duties or taxes;

(b) you must comply with all applicable laws and regulations of the country for which the Products are destined. We will not be liable or responsible if you break any such law; and

(c) please see our Returns Policy here for details on returning any Products to us from a destination outside the UK

Next Day excludes most Concessionaire Brand items.

  1. INTERNATIONAL DELIVERY
    If you order Products from us for delivery to a destination outside the UK:

7.1. your order may be subject to import duties and taxes which are applied when it reaches the delivery destination. Please note that We have no control over these charges and We cannot predict their amount. You will be responsible for payment of any such import duties and taxes. Please contact your local customs office for further information before placing your order. We will not be liable or responsible if you do not pay any such import duties or taxes;

7.3 you must comply with all applicable laws and regulations of the country for which the Products are destined. We will not be liable or responsible if you break any such law; and

7.4 if you return any Products to us from a destination outside the UK, please ensure that the return parcel is marked clearly with the wording “Return to supplier” or wording having similar effect.

  1. PRICE AND PAYMENT
    8.1. The price payable for the Products shall be as shown on our site in pounds sterling (GBP), although please see clause 8.5 for what happens if We discover an error in the price of any Product you order. Prices advertised on our site include UK VAT at the relevant rate chargeable for the time being, but exclude delivery charges which are payable in addition and shown separately during the checkout process.

8.2. We can change the prices on our site at any time without notice, but changes will not affect orders which We have already accepted. However, if the rate of VAT changes after the date of your order, We will adjust the rate of VAT you pay unless you have already paid for the Products in full before the change in VAT takes effect.

8.3. We accept payment by debit card or credit card and Klarna. We accept the following cards: Visa, VISA Electron, Mastercard, Maestro, American Express.

8.4. You must pay for the Products (including all applicable delivery charges), and We will charge the card you have chosen to use to pay for your order once you reach the final billing page and submit your order. We immediately contact your bank or card issuer for authorisation to take payment from your account. If you pay using Klarna, such payment will subject to additional terms between you and Klarna, available at . See for further information about Klarna. For more information about how Klarna will handle your personal data see their Privacy Policy, available at .

8.5. If We accept and process your order where there is a pricing error that is obvious and unmistakable and which could reasonably have been recognised by you as a mispricing, We may end the Contract, refund to you any sums you have paid under the Contract and require the return of any Products provided to you.

8.6. Our liability to pay for the Product is satisfied once gizmoteams has received your payment in full in accordance with clause 8.4 above, irrespective of whether the Product is sold by gizmoteams or the Concessionaire Brand. gizmoteams is entitled to use the proceeds of your payment at its absolute discretion, to the extent that such use will have no effect on the satisfaction of your liability in relation to your purchase of the Product.

8.7. If you wish to apply a voucher code to your order, you must enter the relevant code during the online checkout process.Up to five voucher codes can be used per order and additional terms and conditions may apply in respect of each voucher code. We reserve the right to decline to accept any voucher code that is invalid for your order or that has expired.

  1. YOUR RIGHT TO CANCEL THE CONTRACT (UK AND EEA CUSTOMERS ONLY)
    9.1. If you are a consumer in the UK or European Economic Area (“EEA”), you have a legal right to cancel a Contract if you change your mind until 14 days after you receive (or someone you nominate receives) the Products, unless the Products are split into several deliveries over different days. In this case you have until 14 days after the day you (or someone you nominate) receives the last Product ordered under that Contract.

9.2. You are entitled to exercise your rights to cancel an order in respect of any one, or all Products from an order. Please see our Returns Policy here for more details.

9.3. You may be entitled to a repair, replacement, or refund where you receive faulty Products, or your Products become faulty. Please let us know as soon as reasonably possible after becoming aware of a fault with your Product. For further information, please see our Returns Policy here.

9.4. The right to cancel a contract under clause 9 does not apply to cosmetics and pierced jewellery or on swimwear and lingerie if the hygiene seal is not in place or has been broken; vitamins and supplements, medicines and toiletries if the hygiene or product seal has been broken or is no longer in place or if the product is not in its original packaging (if applicable), unless faulty; returned shoes must not have been worn outside, however they may have been tried on indoors (but not on any stone or tiled floors). Any returned footwear must be in its original box (if any) and original shoe or dust bag (if any); items of homeware including bedlinen, mattresses and toppers, and pillows must be unused and in their original unopened packaging; electrical products may have their own specific warranty period or additional terms relating to returns, please see further details on any product page and in some cases, electrical products may not be returned if the packaging has been tampered with or opened, or if any hygiene seal (where applicable) has been tampered with, or is broken; furniture items must be in new and unused condition, unassembled and in their original packaging; perishable items (including but not limited to food, alcohol or flowers); unwrapped computer software (including CDs and DVDs); custom-made items and personalised items; and vitamins or supplements where the seal has been broken.

9.5. If you wish to cancel a Contract under clauses 9.1 to 9.3 above, please let us know within the timescales set out under those clauses.

9.6. You may use a copy of the cancellation form available here but you are not required to do so.

9.7. For full details on returns and items that are excluded from being returned, please see our Returns Policy here

9.8. If you cancel a Contract under clause 9.1 before you receive the Products, but after the Products have been dispatched to you, you must return them to us once received. You must send off the Products for return within 14 days of telling us that you wish to cancel the Contract. If you choose to return the Products using any method other than one of our nominated carriers (available via our UK returns service) you will remain responsible for the Products including for any loss or damage, until we receive them. Please see our Returns Policy here for further information about how to return Products to us. If you wish to cancel a Contract with the Concession Brand, you will need to follow the instructions provided in your parcel delivery note. If you do not use this service in accordance with instructions set out in delivery note, then you will be responsible for the cost of returning the Products to us.

  1. RETURNS
    10.1. As an alternative to using your rights under clause 8.1, you may wish to return an item using our UK returns service. For further information on returns please see our Returns Policy. The process for returning your Products is dependent on whether the individual item was supplied by Debenhams or by a Concession Brand.

10.2. If you choose to return the Products using any method other than one of our nominated carriers (available via our UK returns service), you will remain responsible for the Products, including for any loss or damage, until we receive them.

10.3. Where we suspect fraudulent activity, including but not limited to circumstances where there are suspicious claims relating to orders having been placed, but not received, or if we suspect that you are returning items after they have been used or worn, or if any item’s label or tag has been removed, or items returned do not match what you ordered, we reserve the right to withhold refunds and block your account (and any associated accounts) from placing orders in future. If this happens to you and you think we’ve made a mistake, you can contact us and we will discuss the matter with you further.

10.4. Please note a returns charge of $1.99 per parcel will be deducted from your refund amount.